Dental Receptionist - Family Health Center - Worcester, MA

Permanent Dental Receptionist / Front Desk Job

Worcester, MA

Job Description

This is a full-time (40 hours per week) onsite Dental Receptionist position which offers great benefits.
Job Responsibilities:

Verify and update patient demographics and insurance information
Handle co-pays
Schedule, reschedule, and cancel appointments
Check patients in and out
Provide patient education materials
Resolve tasks from medical providers
Manage patient waitlist
Ensure efficient patient flow
Provide high-quality customer service
Problem-solve and de-escalate issues
Communicate with medical teams

Requirements:

Education:

High School diploma or GED required
2-4 years of college or equivalent work experience preferred

Experience:

2 years of relevant work experience preferred
Demonstrated customer service skills
Accurate data entry skills

Certifications/Skills:

Dental Office experience preferred
Bilingual in English and Spanish required (or other languages as needed)


Reporting: The position reports directly to the Director of Dental Services.
EOE

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