Treatment Coordinator/Dental Receptionist - Archway Dental Partners - Westborough, MA

Permanent Dental Receptionist / Front Desk Job

Westborough, MA

Job Description

Description:
Join New England's premier doctor led multi-specialty group practice, where we deliver patient-centric care with compassion and respect. Committed to exceeding expectations, we proactively seize every opportunity to elevate the patient experience and enhance clinical outcomes.
At Archway Dental Partners we embody our core values of respect, quality care, and compassion daily, striving to fulfill our mission of fostering the highest quality care for all patients. Our company culture guides our success, which is at the core of everything we do.
The Treatment Coordinator is a liaison between the doctor and the patient. They provide a calm and warm environment for patients who are otherwise anxious and concerned about how to afford dentistry. They prepare financial estimates from treatment recommended by the doctor and present financials to patients in a calm and professional manner. They are knowledgeable about the treatment and timelines, the doctor’s schedule, and they are prepared to negotiate financial arrangements with the clients.
What we offer:

A comprehensive benefits package, competitive pay, opportunity to work with an experienced, enthusiastic, and organized team!

Specific job responsibilities include, but are not limited to:

Greet and check in patients
Audit patient charts to ensure patient forms are complete and up to date
Evaluate patient insurance plans to ensure eligibility, accuracy, and coverage percentages
Discuss treatment needs with patients
Estimate patient out of pockets for treatment, collect & post payments
Evaluate patient charts to properly schedule appointments with providers, as indicated by clinical notes
Contact existing patients to schedule incomplete treatment plans
Evaluate schedule to identify new patients, verify that all necessary information has been received from the prior provider’s office, verify completion status of new patient forms.
Handle heavy phone volume
Act as a liaison between patients & doctors
General office duties (printing/faxing/computer data entry, etc.)
Requirements:

Superior customer service skills, with the ability to infuse personality, empathy, and enthusiasm into each patient contact
Dental business office experience
High school diploma or general education degree (GED)
Excellent computer skills, Dentrix Ascend experience is a plus
Willingness to learn and grow
A desire to become part of our family-oriented team & support our mission to deliver the best patient experience possible!

Benefits

401(k)
401(k) employer contribution
Employee (and family!) dental plan
Flexible spending account
Health insurance
Life insurance
Referral program
Retirement plan

At Archway Dental Partners, an office supported by Archway Dental Partners, we’re committed to supporting you. We’re a supportive collective of outstanding practices with dental excellence as our keystone. We stand for the wellbeing of our providers and patients. Our clinical teams and support system collaborate for the greater good. You’re welcome here. Apply today to learn more and get connected with us.

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