- Permanent Dental Receptionist / Front Desk Job
- Yuba City, CA
Job Description
GENERAL PURPOSE:
The Dental Receptionist is responsible for providing assistance to patients on the telephone and at the front desk, and processing cash receipts.
MAIN RESPONSIBILITIES & DUTIES:
Assists patients calling or visiting the clinic
Greets patients that are physically visiting the clinic.
Provides assistance to patients and others contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate party
Completes initial registration information of new patients CPS following established policies and procedures
Updates any changes of patients information in computer database
Prints forms needed for next day activity
Schedules appointments for patients calling in, and following up (recall) patients per providers requests and also requests from portal or worklist in CPS
Works the exceptions in Cellpointer system to verify and cancellations are true and contacts any patients that have a no answer/bad phone listed in CallPointe
Calls patients to confirm next days appointments at the request of providers for chronic no shows
Identifies no-shows and cancellations, and reschedules patients as appropriate for follow-up
Schedules appointments with specialist for patients needing that treatment
Transfers/Burns CD any x-rays and /or records requested by another dental office
Witnesses affidavit forms after completion and scans in chart
Responsible for verifying dental coverage, and authorizations for treatment/services
Determines program eligibility for patients and completes the application procedures
Generates estimates for dental treatment and makes financial arrangements in CPS
Obtains proof of income from the patients per sliding fee Policy and credit Policy
Documents notes in computer regarding collections, payments arrangements, failed appointment notices, or additional conversations
Processes cash, checks and credit card payments via CyberSource, ensuring collection of full insurance co-payments, sliding fee and private payments
Responsible for reconciling daily cash collections and cash drawer, and prepares deposit slip
Enters daily open/close data of daily cash into the S drive for Accounting Department
Provides administrative support to the department
Checks CPS for completion of notes, scan any documents and correspondence, and scans to charts
Prints the next days schedule and sends to Dentist, front desk and Registered Dental Assistant
Separates and correlates posted forms and forwards them to the Billing Department
Keeps inventory of forms used at the desk; has Clinic Lead reorder in MIPS Abila workflow as necessary, to maintain appropriate inventory level
Other duties as assigned by Supervisor
QUALITIES &CHARACTERISTICS
Maintains a professional relationship and positive attitude with co-workers, the public, patients and all Ampla Healths staff, Board of Directors and vendors
Maintains a professional appearance at all times face of the company
Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions
Strives to learn more and is receptive to learning different ways of doing things
Displays enthusiasm toward the work and the missions of Ampla Health
Exhibits excellent attendance and punctuality
PROFESSIONAL KNOWLEDGE, SKILLS & ABLITIES
Must complete high school
Ability to use Microsoft Word for basic correspondence
Ability to type a minimum of 40 WPM
Ability to adapt to specific environment and duties
Demonstrate clear knowledge of Ampla Healths clinic structure, standards, procedures and protocols
Have demonstrated skills and knowledge of word, excel, and other reporting avenues
COMMUNICATIONS SKILLS
Must have neat and legible handwriting
Must be able to interact with patients courteously and calmly
Ability to communicate well with the public
Must be able to type accurately with proper verbiage and grammar
WORKING CONDITIONS & PHYSICAL REQUIREMENTS
Works well with patients in a generally comfortable environment office. Employees must possess the following physical requirements:
Must be able to hear and communicate with clients and staff on telephone and those who are served in person, and speak clearly in order to communicate information to clients and staff
Must be able to lift up to 40 pounds and push up to 100 pound (on wheel)
Must have vision which is adequate to read memos, computer screen, registration forms and other clinic documents
Must have high manual dexterity
Able to reach above shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn
May be exposed to contagious/infectious diseases
GENERAL PURPOSE:
The Dental Receptionist is responsible for providing assistance to patients on the telephone and at the front desk, and processing cash receipts.
MAIN RESPONSIBILITIES & DUTIES:
Assists patients calling or visiting the clinic
Greets patients that are physically visiting the clinic.
Provides assistance to patients and others contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate party
Completes initial registration information of new patients CPS following established policies and procedures
Updates any changes of patients information in computer database
Prints forms needed for next day activity
Schedules appointments for patients calling in, and following up (recall) patients per providers requests and also requests from portal or worklist in CPS
Works the exceptions in Cellpointer system to verify and cancellations are true and contacts any patients that have a no answer/bad phone listed in CallPointe
Calls patients to confirm next days appointments at the request of providers for chronic no shows
Identifies no-shows and cancellations, and reschedules patients as appropriate for follow-up
Schedules appointments with specialist for patients needing that treatment
Transfers/Burns CD any x-rays and /or records requested by another dental office
Witnesses affidavit forms after completion and scans in chart
Responsible for verifying dental coverage, and authorizations for treatment/services
Determines program eligibility for patients and completes the application procedures
Generates estimates for dental treatment and makes financial arrangements in CPS
Obtains proof of income from the patients per sliding fee Policy and credit Policy
Documents notes in computer regarding collections, payments arrangements, failed appointment notices, or additional conversations
Processes cash, checks and credit card payments via CyberSource, ensuring collection of full insurance co-payments, sliding fee and private payments
Responsible for reconciling daily cash collections and cash drawer, and prepares deposit slip
Enters daily open/close data of daily cash into the S drive for Accounting Department
Provides administrative support to the department
Checks CPS for completion of notes, scan any documents and correspondence, and scans to charts
Prints the next days schedule and sends to Dentist, front desk and Registered Dental Assistant
Separates and correlates posted forms and forwards them to the Billing Department
Keeps inventory of forms used at the desk; has Clinic Lead reorder in MIPS Abila workflow as necessary, to maintain appropriate inventory level
Other duties as assigned by Supervisor
QUALITIES &CHARACTERISTICS
Maintains a professional relationship and positive attitude with co-workers, the public, patients and all Ampla Healths staff, Board of Directors and vendors
Maintains a professional appearance at all times face of the company
Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions
Strives to learn more and is receptive to learning different ways of doing things
Displays enthusiasm toward the work and the missions of Ampla Health
Exhibits excellent attendance and punctuality
PROFESSIONAL KNOWLEDGE, SKILLS & ABLITIES
Must complete high school
Ability to use Microsoft Word for basic correspondence
Ability to type a minimum of 40 WPM
Ability to adapt to specific environment and duties
Demonstrate clear knowledge of Ampla Healths clinic structure, standards, procedures and protocols
Have demonstrated skills and knowledge of word, excel, and other reporting avenues
COMMUNICATIONS SKILLS
Must have neat and legible handwriting
Must be able to interact with patients courteously and calmly
Ability to communicate well with the public
Must be able to type accurately with proper verbiage and grammar
WORKING CONDITIONS & PHYSICAL REQUIREMENTS
Works well with patients in a generally comfortable environment office. Employees must possess the following physical requirements:
Must be able to hear and communicate with clients and staff on telephone and those who are served in person, and speak clearly in order to communicate information to clients and staff
Must be able to lift up to 40 pounds and push up to 100 pound (on wheel)
Must have vision which is adequate to read memos, computer screen, registration forms and other clinic documents
Must have high manual dexterity
Able to reach above shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn
May be exposed to contagious/infectious diseases
