- Permanent Dental Receptionist / Front Desk Job
- Huntersville, NC
Job Description
The Insurance Coordinator is responsible for providing excellent customer service in creating and submitting patient charges and claims to insurance companies, reviewing claims and charges for accuracy, resubmitting and/or appealing denied claims, posting payments and adjustments to patients' accounts, answering complex patient inquiries and working on aged patient accounts.
Communicates effectively with co-workers, physicians, visitors, patients and other organizations
Interactions are respectful and courteous.
Objectively evaluates suggestions, grievances, and processes to identify opportunities to improve performance and quality of care or seeks further guidance, as needed.
Communicates effectively and professionally using a translator when necessary.
Documents that information received from the patient is disseminated to the appropriate people or departments.
Counsels patients about Practice charges and insurance coverage.
Posts payments and denials; processes mail backs from insurance.
Sends requested information (x-rays, etc.) with claim forms, pre-determinations & mail backs.
Investigates and re-files problem claims.
Files secondary insurance after primary insurance has paid.
Assists patients or family by answering questions or resolving discrepancies in billing, charges & reimbursements.
Assists patients or family in planning a payment schedule.
Assists in obtaining and follows up on authorizations for office procedures.
Provides back-up support for front desk as needed.
other duties as necessary.
Calling patients regarding outstanding balances
Taking payments over the phone
Reviewing assigned patient accounts monthly
Research and following up on claims denials and drafting appeals letters as necessary
Tracking insurance/payment trends
Assists patients or family in planning a payment schedule
Assists in obtaining and following up on authorizations
Reporting status of monthly accounts to Manager
Job Type: Full-time
Pay: $16.00 - $23.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Education:
High school or equivalent (Preferred)
Experience:
Customer Service: 1 year (Required)
Work Location: In person
