Dental Treatment Coordinator - Metro Dental - New Carrollton, MD

Permanent Dental Receptionist / Front Desk Job

New Carrollton, MD

Job Description

Job OverviewWe are seeking a dedicated and organized dental treatment coordinator.
Duties

Patient Consultations and Education: Explain treatment plans to patients, including procedure details, benefits, and any risks involved, ensuring they feel informed and comfortable with their options.
Financial Coordination: Discuss treatment costs and payment options with patients, assist with financing or payment plans, and address questions about insurance coverage, deductibles, and out-of-pocket costs.
Scheduling Treatment: Help patients schedule appointments for treatments, coordinating with the clinical team to ensure availability and timely service delivery.
Follow-up and Case Management: Monitor pending treatments and follow up with patients who have unscheduled treatment. This could involve regular calls or emails to encourage them to proceed with their treatment plans.
Insurance and Billing Coordination: Verify insurance benefits and eligibility for patients, ensuring that the treatment aligns with their coverage. This may also include pre-authorizations for certain procedures.
Building Patient Relationships: Serve as a primary contact for patients, fostering a positive relationship to enhance trust and satisfaction, which can improve retention and word-of-mouth referrals.
Documentation and Record Keeping: Maintain accurate records of patient consultations, treatment discussions, and follow-up communications in the dental practice software.
Collaboration with Clinical and Administrative Staff: Work closely with dentists, hygienists, and other team members to stay updated on patient cases and treatment options, ensuring everyone is aligned on patient care goals.

Experience

Any sales experience is a plus
An understanding of dental terminology and procedures is essential
Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
Excellent communication skills, both verbal and written, to interact professionally with patients, staff, and visitors.

If you are passionate about providing exceptional service in a healthcare environment and possess the necessary skills for this role, we encourage you to apply.
Job Type: Full-time
Pay: $24.00 - $30.00 per hour
Benefits:

Dental insurance
Paid time off

Schedule:

Monday to Friday

Education:

High school or equivalent (Preferred)

Work Location: In person

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