Dental Practice Manager - Atchison Community Health Clinic Inc - Topeka, KS

Permanent Dental Receptionist / Front Desk Job

Topeka, KS

Job Description

Description: Provides effective leadership and accountability for ambulatory care operations including excellence in customer service, human resources, information systems, patient-focused clinical care, quality assurance and financial management. Duties and Responsibilities: 1. Manage the daily operations of the clinic. Optimizes clinic workflows. Acts as a resource in the daily operations and activities of the department. 2. Collaborates with hospital care sites, community facilities, and physician leadership. Promotes effective working relationships within the service line to facilitate achieving goals and objectives. 3. Works directly with patients to address patient questions and concerns regarding care and billing, evaluate various resolutions and ensure patients receive satisfactory resolution. 4. Creates and oversees daily work schedules including management of daily staffing and float coverage. Oversees active schedule management to balance patient access, schedule, utilization, and continuity during hours of clinic operation. Manages prior authorization and referral processes. 5. Leads clinic team in problem solving to address issues relating to patient safety, care, and service. Promotes effective working relationships and works effectively as part of the clinic team to facilitate meeting its goals and objectives. Assists in development of capital planning and operating budgets. 6. Manages clinic teams on quality initiatives and managing quality metrics. Collaborates with the leadership team and physician leader to identify and drive quality initiatives and manage quality metrics. Collaborates with the leadership team and physician leader to identify and drive quality and performance improvement initiatives. Drives and supports associate engagement and patient experience outcomes. 7. Manages Human Resource management functions including interviewing, selection, orientation, education, training, feedback, performance evaluations, and policy and procedure development. 8. Directs, oversees, and coordinates training of new employees. Builds strong partnership with local community partners and clinic physician leadership. 9. Takes an active role in professional development of associates, developing leaders as appropriate. 10. Creates a culture of patient safety including documentation and reporting of any incident reporting. Maintains audits for medication safety. Ensures compliance with applicable regulatory guidelines, and licensure, compliance, and accreditation requirements. Ensures compliance with established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards. 11. Partners with physicians, community partners, and around panel management. Maintains records regarding patient linking, population health, and care gap closure. 12. Promotes mission, vision, and values of Atchison Community Health Clinic, and abides by service behavior standards. 13. Maintains inventory and orders office/clinical supplies within budgeted guidelines. 14. Performs other duties as assigned. Requirements: Required Education: High school diploma or equivalent. Bachelor’s degree in healthcare or related field is preferred. Required Experience: Two years supervisory level experience is required. Bachelor’s degree may substitute for two years of the required experience. Healthcare and/or Specialty clinic experience.

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