Dental Front Desk Coordinator - Hialeah Dental Office - Hialeah, FL

Permanent Dental Hygienist Job

Hialeah, FL

Job Description

*Job Summary*
As a Front Desk Coordinator in a dental office setting, you will be responsible for overseeing the daily operations of the front desk area, ensuring efficient patient flow and exceptional customer service.
*Responsibilities*
- Manage the front desk overall duties and keep control of the schedule
- Perform administrative tasks such as answering phone calls with the highest level of customer service, patient check-in/check-out, scheduling, and insurance verification and Recalls when needed
- Ensure compliance with dental office procedures and protocols
- Handle patient inquiries and resolve issues in a professional manner
- Utilize dental scheduling systems like Adit, Dental Intel, Nexhealth, Open Dental software, or similar platforms
- Maintain knowledge of dental services to provide accurate information to patients
- Oversee phone systems and respond to calls/messages promptly
- Assist with training new front desk staff members
*Experience*
- Previous experience in dental office front desk operations
- Proficiency in using dental scheduling software such as Adit and Open Dental Software
- Strong organizational and multitasking skills is a MUST
- Knowledge of dental terminology and procedures
- Experience with dental front desk roles is preferred
- Bilingual proficiency is a MUST for effective communication with diverse patient populations
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 36 – 40 per week
Benefits:

401(k)
401(k) matching
Employee discount
Life insurance
Paid time off
Referral program
Uniform allowance

Schedule:

Monday to Friday
Weekends as needed

Application Question(s):

How would you handle if a patient is in front of you, and you also have a phone ringing?
How would you deal with a difficult patient?
How would you sell ice to an Eskimo?

Education:

High school or equivalent (Required)

Experience:

Bilingual: 2 years (Required)
Dental Front Desk: 1 year (Required)

Language:

English (Required)
Spanish (Required)

Location:

Hialeah, FL 33014 (Preferred)

Ability to Commute:

Hialeah, FL 33014 (Required)

Ability to Relocate:

Hialeah, FL 33014: Relocate before starting work (Required)

Willingness to travel:

25% (Preferred)

Work Location: In person

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