Patient Service Representative - Dental - Cowlitz Family Health Center - Longview, WA

Permanent Dentist Job

Longview, WA

Job Description

Are you a friendly face with a passion for helping others? Cowlitz Family Health Center is a Federally Qualified Health Center looking for a Patient Services Representative to be the welcoming face of our team! In this vital role, you’ll be the first point of contact for patients, ensuring they feel valued and cared for from the moment they walk in. If you’re ready to make a positive impact in a fast-paced environment while supporting our mission to provide exceptional healthcare, we want to hear from you!

Monday through Thursday, 10 hours per day - 1.0 FTE
Hourly Rate: $17.50-$18.85 per hour DOE

Job Summary:
The Patient Services Representative plays a pivotal role in delivering exceptional customer service to patients, both in person and via telephone. This role encompasses a wide range of tasks, including appointment scheduling, patient check-ins, payment handling, data collection, verifying patient eligibility for insurance and healthcare programs, guiding patients and visitors, and carrying out administrative duties.
Central to the Patient Services Representative's role is the establishment of professional and respectful relationships with patients, contributing to their holistic health improvement and enhanced quality of life. The PSR's work environment is fast-paced, requiring a friendly demeanor, a strong dedication to service, adept decision-making abilities, and the capacity to maintain composure in high-pressure situations.
Requirements:

High school or GED
1-3 years of customer service, administrative support and/or office experience, preferably in a health care setting
Computer skills, experience with MS Office Suite preferred, EPIC EMR a plus
Excellent customer service skills
Strong communication and organizational skills
Ability to work with a low-income, diverse population dealing with behavioral and physical health issues.

BENEFITS:
We offer competitive wages and benefits including:

Comprehensive Medical, Dental and Vison Plans – 100% for employee, up to 50 % for spouse/dependent(s)
Vacation: 160 hours per year - year 1 - accrued bi weekly
9.5 Paid Holidays
Matching 403b Retirement Plan
Flexible Spending Accounts.
Life Insurance- $50,000 employer paid
Long Term Disability and AD&D employer paid
Employee Assistance Plans
Tuition Reimbursement
Student Loan Repayment Assistance.

**Benefits may be prorated for part-time employees**
MISSION AND VALUES: Cowlitz Family Health Center provides a wide-range of services to all individuals, regardless of background or socio-economic status, including medical, dental, family planning, substance abuse treatment, and behavioral health services. We believe every person has value, is worthy of respect, and deserves quality care regardless of their financial situation. Cowlitz Family Health Center is growing and evolving.
We are looking for people who share our vision, want to use their skills to provide exceptional customer service to our patients, and can adapt as we continue to make positive changes.
We encourage employee development and have a track record of promoting from within.
Cowlitz Family Health Center is a drug-free workplace and performs drug testing consistent with federal guidelines in the Drug-Free Workplace Act of 1988. All candidates who receive a written offer of employment will be required to undergo testing for commonly abused controlled substance.
How to Apply:
Full Application materials at our website: www.cowlitzfamilyhealth.org/jobs
Complete the following forms and email to jobs@cfamhc.org.

Cowlitz Family Health Center Employment Application
Voluntary Disclosure Form
Criminal History Form

EEO Employer
Job Type: Full-time
Pay: $17.50 - $18.85 per hour
Benefits:

Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance

Schedule:

10 hour shift

Work Location: In person

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