Patient Service Representative @ Dental Receptionist @ Tioga Dental & Orthodontics - Dental Care Alliance - ,

Permanent Dental Receptionist / Front Desk Job

Job Description

Overview:

Tioga Dental & Orthodontics is a dental practice with awesome team members. We are known for the great personable care we give our patients and employees alike. We are looking to add a motivated Dental Receptionist to join our team. You will be working in a bright, kind, and friendly environment with professional and patient oriented team members. One year of dental front desk experience required to be considered. This is a full time opportunity working Mon-Fri 8-5.
Responsibilities:

The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.


Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
Respond to patient questions and or concerns according to DCA Policies
Answering Telephones
Scheduling Appointments
Maintaining Appointment Book
Confirming Appointments
Follow up on no shows/cancellation of Appointments
Register Patients on sign in sheet
Post charges and payments to patient accounts
Checking voice-mail on a daily basis
Maintain a clean and friendly waiting area for patients
Qualifications:

Experience working in a dental office
Knowledge of insurance plans (HMO/PPO)
Experience answering telephone
Must have exceptional customer service skills



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