Dental Sales Associate (Aligner Experts- Lakeview Location) - Orthodontic Experts Management LLC - Chicago, IL

Permanent Dentist Job

Chicago, IL

Job Description

Description:
At Aligner Experts, our mission is to empower smiles and transform lives. We provide access to highly customizable treatment options backed by the most advanced technology and industry leading specialists. Our patients may take advantage of comprehensive aligner treatment to treat misaligned teeth or an uneven bite. They may also choose to make improvements in specific areas of their smile with our Touch Up or Refresh aligner treatments. As a Sales Associate, you will be responsible for the efficient and profitable daily operation of our retail store that specializes in clear aligner products. You will ensure exceptional customer service, manage inventory, and meet sales targets.
Duties include but are not limited to:

Welcome patients effectively to encourage discussion regarding starting aligner therapy
Conduct patient smile assessments and take full records including digital scans, simulations, X-rays and photographs
Educate patients on the health risks of not receiving proper treatment
Maintain a high patient conversion rate and meet monthly office production and sales goals
Provide financial information, facilitate payment for products and services, and secure a financial commitment from the patient
Perform follow up phone and video call on previous patients
Perform Insurance Verification and explain benefits to patients
Meeting monthly production and collections and other business KPI’s
Manage the daily schedule and the dental monitoring portal
Administrative tasks include patient check-in and check-out, collecting PHI, patient registration, patient account management, and end-of-day account reconciliation.
Manage multi-line phone systems for incoming, outgoing calls, and voicemails.
Oversee the cleanliness and maintenance of the office
Administer company policies and procedures including regulatory requirements such as Support the doctor before and during the consultations, ensuring that patient is offered the treatment options most beneficial to their goals
Handles patient complaints and provide feedback to Providers/Assistants on issues related to clinical matters
Complete quarterly operations checklist
Maintain facilities, equipment, and supplies in accordance with hygiene, safety, and OSHA standards
Other duties as assigned
Requirements:
Qualifications:

1-3 years commission-based sales experience
Proficiency in Customer Service
Excellent communication and interpersonal skills with an outgoing personality
Ability to work independently and problem solve
High School Diploma or equivalent
Experience in digital scanning and knowledge in aligner procedures (preferred)
Knowledge of private Dental/Orthodontic Insurance Benefits (preferred)

Travel:
Multi location travel required:

West Loop
Old Town
Lakeview

Hours:

Full-time
Tuesday- Friday 10:00 am to 6:00 pm
Saturdays 11:00 am to 5:00 pm

Benefits:

Medical, Dental, Vision, and Life Insurance
Short-Term Disability
Long-Term Disability
Employee Assistance Program
Health Savings Account
Dependent Care Account
401(k) and matching
Paid Time Off
Identity Theft Protection - LifeLock
MetLaw
Pet Insurance.

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