Dental Patient Access Specialist - Union Community Care - Springfield, PA

Permanent Dental Receptionist / Front Desk Job

Springfield, PA

Job Description

SPECIFIC JOB DUTIES
Ensure all patients and visitors feel warmly welcomed at all Union Community Care sites. Set the tone for a superb care experience.
Provides superior telephone customer service for patients seeking access or assistance. This can include rotation through Call Cloud.
Verifies all patient demographic and insurance information and applies predetermined sliding fee discount.
Verifies coverage of insurance if needed (must keep password current for PROMISe, Navinet, Department of Public Welfare and other insurances).
Answers incoming phone calls (at site or in Call Cloud) professionally and knowledgably about Union Community Care access and services.
Fully understands and can apply the Sliding Fee Discount Policy and Procedures. Offers Sliding Fee Discount to all patients. Applies sliding fee in Athena.
Monitors Solution Reach appointment communication platform and cancels, schedules and changes appointments as requested by patients.
Collects applicable fees or co-payments at the time of registration, prior to the scheduled visit.
Performs patient check-in ensuring that all consents are current, patient account is current, and all demographic data is up to date and accurate in the e-HR.
Prepares daily batch report and reconciles cash drawer using the registration collection closing procedure.
Performs daily importing and scanning of necessary paperwork and forms, labels and routes documents to the appropriate recipient in Athena, deletes duplicate documents and cover sheets.
Performs patient exit, scheduling any necessary follow up appointments and providing patients with referral(s) and care instructions.
Reviews the accuracy and completeness of the information requested and ensures all supporting documents are present
Pre-authorizations
Ensures that all authorizations are properly and closely monitored
Manages correspondence with in insurance companies, dentists, and patients
Develops and implements pre-authorization workflows, policies, and procedures
Scans and documents all pre-authorization approvals and denials in Dentrix Ascend
Calls and schedules patients when authorizations are received
Offers Sliding Fee Discount when pre-authorizations are denied
Secure patients demographic and dental information by using discretion and ensuring that all procedures are in sync with HIPPA compliance and regulations
Insurance Verifications
Reviews the accuracy and completeness of the information requested and ensures all supporting documents are present
Secure patients demographic and dental information by using discretion and ensuring that all procedures are in sync with HIPPA compliance and regulations
Verifies insurance coverage 1-2 days prior to the patients dental appointment
Contacts the patient for updated insurance information
Contacts insurance company for updated information
Updates insurance in Dentrix Ascend and Athena
Helps patients with coordination of benefits
Performs other work-related duties as assigned.
POSITION REQUIREMENTS

High School Diploma or G.E.D., Administrative Assistant Degree
Excellent customer service and interpersonal skills
Exhibits excellent communication skills
Attention to detail
Good basic computer skills
Ability to communicate fluently in English. Bilingual preferred
Strong team player
Compliance with HIPAA regulations
Knowledge of medical terminology a plus

Job Type: Full-time
Benefits:

403(b)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Opportunities for advancement
Paid time off
Tuition reimbursement
Vision insurance

Schedule:

Monday to Friday
No weekends

Work Location: In person

Read More

Job by