Dental Treatment Coordinator - Provident Dentistry - Novi, MI

Permanent Dental Receptionist / Front Desk Job

Novi, MI

Job Description

Looking for a sign to make a shift in your career? This could be it! Recognized as 'The Best Place to Work' by the Novi Chamber of Commerce, Provident Dentistry in Novi may be exactly what you've been searching for as the next step in your dental career!
We are very excited to be adding a Dental Treatment/Scheduling Coordinator to our team, and we will do whatever it takes to ensure they feel comfortable, supported, and given the opportunity to excel in their role. Our ideal candidate for this position must have at least 3 years of dental front office experience and recent Dentrix experience, with the ability to pick up new systems and concepts at a quick pace. We also value a positive attitude, professionalism, strong organization skills, and an eagerness to work with a diverse group of teammates and patients.
Come and work with us and know what makes us so different from Corporate Dentistry or small dental offices: We offer the best of both worlds – a large, privately-owned office with modern technology and compassionate management! We also have a wonderful team that makes work enjoyable and patients who make it highly rewarding.
To get to know our team & culture, feel free to check out our website (www.ProvidentDentistry.com), our Google Reviews, or our social media accounts (Facebook, Instagram, TikTok). We hope that you'll see why our community continues to choose Provident Dentistry.
To be considered for this position, you MUST complete the following Application Questions on Google Forms in addition to applying on Indeed. Link: https://forms.gle/mu3Go8TxWaQYif7c7
Candidates who have experience with the following are strongly encouraged to apply:

Knowledge of dental procedures and terminology
Insurance adjustment knowledge and the ability to verify dental insurance for patients
Treatment planning and presentation skills
In-depth knowledge of Dentrix software
Dental hygiene and doctor scheduling protocol
Reception (inbound and outbound phone calls)

YOUR PRIMARY ROLE:

Be part of a team taking inbound calls and resolving routine needs of callers - create new appointments, cancel/reschedule appointments, explain basic billing questions, accept payment over the phone, forward calls, etc.
Respond to inbound emails, text messages, etc. via the patient communication portal.
Make outbound calls to confirm appointments, help fill hygiene & doctor schedule, and follow up on unscheduled treatment.
Treatment Planning and Presentation: Excellent knowledge and experience with dental treatment planning and presentation. Be able to enter a treatment plan in Dentrix, understand insurance, explain treatment needed to the patient, and calculate their co-payment.

REQUIREMENTS:

Reliability— showing up to every scheduled shift, as we count on you to run our daily business operations.
At least 3 years of front office experience in a large, general dentistry, multi-doctor practice.
At least 2 years of recent Dentrix (local server-based, not Dentrix Ascend) experience.
Full-time availability: 32 - 36 hours weekly, M-Th schedule, one Saturday/month required.

What’s in it for you? We're glad you asked! We offer our employees excellent pay, paid vacation and holidays, 401(k) program, generous bonuses, several medical insurance plans, employee discounts, as well as various other benefits! Not to mention a working with a great team in a positive environment!
If this sounds like an opportunity you might be interested in, send your resume our way!
Only resumes sent via Indeed or externally through our company website will be considered. Please do not call or drop off your resume to the office. We will reach out if you're a qualified match for the position.
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Day shift

Supplemental Pay:

Bonus opportunities
Signing bonus

Application Question(s):

Please provide your email address for contact purposes:
To be considered for this position, you MUST complete the following Application Questions via Google Forms. Please copy & paste into a browser. Link: https://forms.gle/mu3Go8TxWaQYif7c7

Experience:

Dentrix: 2 years (Preferred)
dental treatment coordinating: 3 years (Preferred)

Ability to Relocate:

Novi, MI 48375: Relocate before starting work (Required)

Work Location: In person

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