Dental collections specialist - Northwood Dental - Eagan, MN

Permanent Dental Receptionist / Front Desk Job

Eagan, MN

Job Description

Job OverviewWe are seeking a Collections Specialist to manage past due accounts, following up with patients regarding unpaid balances for dental services. The ideal candidate will possess excellent communication skills, strong attention to detail, and a customer-service mindset. This role requires maintaining a professional, respectful tone while ensuring timely payment of outstanding balances. Pay can include bonuses based on collections success.
Responsibilities

Contact patients with past due accounts via phone, email, or mail to arrange payment.
Maintain accurate and detailed records of all communications with patients.
Educate patients on their account status and provide explanations of charges or insurance denials, if necessary.
Offer and set up payment plans for patients when appropriate, ensuring agreements are clear and documented.
Collaborate with the billing department to resolve any billing discrepancies or insurance issues.
Work closely with the dentists to report progress on collections and flag accounts that may require further action.
Ensure compliance with HIPAA and other regulations to protect patient privacy.
Follow up on payment commitments to ensure accounts are paid in full or payment plans are honored.
Provide exceptional customer service to maintain positive patient relationships.

Experience

High school diploma or equivalent (required); additional certification in accounting, business, or a related field (preferred).
Previous experience in collections, customer service, or dental billing (preferred).
Familiarity with the CDT codes is a plus.
Strong verbal and written communication skills, especially over the phone.
Ability to handle sensitive patient information with discretion and professionalism.
Familiarity with dental billing software (such as Dentrix, Eaglesoft, or Open Dental) is a helpful.
Attention to detail and the ability to work independently.
Bilingual in English and [second language] is a plus.

Join us in making a difference by ensuring that our patients dental services are accessible while managing collections efficiently. We look forward to welcoming a motivated Collection Agent who is ready to contribute their expertise to our team.
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 6 – 10 per week
Benefits:

401(k) matching
Dental insurance
Paid time off

Education:

High school or equivalent (Required)

Ability to Commute:

Eagan, MN 55121 (Required)

Ability to Relocate:

Eagan, MN 55121: Relocate before starting work (Preferred)

Work Location: In person

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