Princess Dental Staffing
Work-At-Home Seasonal Dental and Vision CSR - Williamsburg, KY - KECH, Inc. - Topeka, KS
- Permanent Dental Receptionist / Front Desk Job
- Topeka, KS
Job Description
Job description
Job Summary
Must have a passion for helping people!
KECH, Inc. is a HUBZone certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 45+ years of success in IT services, service desk, and contact center. KECH is committed to helping our clients achieve extraordinary customer service, one great interaction at a time. KECH is growing quickly and we want you to join our team! KECH is an equal opportunity employer.
IMPORTANT: This position is a Work-At-Home position, but applicants must report to training in-person for the first week.
Responsibilities and Duties
Provide superior customer service in an emergency contact/call center environment through phone and other channels of correspondence.
Handle questions and concerns regarding weather related emergencies with the highest degree of courtesy and professionalism.
Communicate and provide accurate answers to resolve end-users' questions and concerns.
Display empathy, have a passion for customer service excellence, and enjoy helping people, especially those impacted by weather related incidents.
Use a respectful and tactful manner to effectively deal with difficult situations.
Maintain knowledge of systems/applications/products serviced by the contact center.
Ability to follow strict work instructions and procedures.
Adapt to continual changes to work instructions and procedures.
Available for a flexible schedule from 7 AM to 11 PM ET, Monday through Sunday. Candidate may be assigned to work at any time including weekends.
Attend training as needed.
Listen to performance feedback and integrate suggestions into your daily tasks.
Demonstrate a strong attendance record and excellent work ethic.
Qualifications and Skills
Effective listening & comprehension skills
Ability to closely follow instructions
Outstanding verbal & written communication skills
Analytical & resourceful problem-solving skills
Proper telephone etiquette
High level of accuracy & attention to detail
Computer literacy, technical aptitude & familiarity with basic office software systems
Ability to work independently & in a team setting
Flexibility to work different shifts
Must have HS diploma.
Benefits
Closed on Federal holidays
Work from Home Requirements
A dedicated, quiet space in your home to work.
Broadband internet with 25 mbps download and 5 mbps upload speeds. No wi-fi, must have direct router connectivity
Communication method(s) used:
Phone
Employment Length:
1 - 3 months
4 - 6 months
Varies
Work Remotely
Yes
Job Types: Full-time, Temporary
Pay: $17.20 - $21.77 per hour
Expected hours: 40 per week
Schedule:
8 hour shift
Day shift
Evening shift
Monday to Friday
Application Question(s):
Applicant must be able to pass a stringent credit and background check to obtain a government clearance.
Education:
High school or equivalent (Required)
Location:
Williamsburg, KY Area (Required)
Work Location: Remote
Job Types: Full-time, Temporary
Pay: $17.20 - $21.77 per hour
Expected hours: 40 per week
Benefits:
Work from home
Shift:
8 hour shift
Day shift
Evening shift
Morning shift
Work Location: Remote
