Dental Front Desk Receptionist - North Star Dental Partners - Boca Raton, FL

Permanent Dental Receptionist / Front Desk Job

Boca Raton, FL

Job Description

SUMMARY DESCRIPTION:
Front Desk Receptionist perform day-to-day activities of the business office, including maintenance of patient records, scheduling of patients, accounts receivable, maintaining appearance and order of the dental office, and welcoming of new and current patients.
PRIMARY FUNCTIONS:
The primary responsibility of a Front Desk Receptionist is to attend to the patients on the phone and in person. Coordinate and organize appointments by maintaining the schedule as well as facilitate the work flow of the dental office.
DUTIES AND RESPONSIBILITIES:

Greet and build strong rapport with patients
Processes patient data entry into appropriate systems and submits insurance claims daily
Maintains office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders, organizing stockroom and verifying receipt of supplies
Introduces new patients to other team members in a 2-1 transfer
Promptly notifies the patient if there will be a wait when they arrive and consistently updates the patients on wait times in an unmistakably caring demeanor.
Pre-empts wait times by calling patients ahead of time if the schedule is busy and the patients won’t be taken back on time.
Checks in lab cases
Ensure Hygiene Schedule is full; Re-care calls
Ask each patient to participate in the Referral Program
Maintain a clean and neat working area
Adhere to uniform and dress code policy
Perform additional duties as assigned

SKILLS AND SPECIFICATIONS:

Ability to write clearly, concisely, logically, and legibly
Demonstrate accuracy in spelling and basic mathematics
Speak, understand and write grammatically correct English
Excellent customer service and phone etiquette skills
Demonstrate thorough knowledge of Dentistry including dental terminology, technology, health maintenance, procedures
Knowledge of insurance plans and payment/collection processes

Maintain a professional demeanor at all times

Demonstrates exceptional human relation skills
Ability to assess issues and seek resolutions
Computer proficiency and the ability to learn new programs

EDUCATION AND QUALIFICATIONS:

High School Diploma or equivalent
One year Dental Front Desk experience
Open Dental knowledge preferred
CPR Certification preferred
Ability to travel from office to office as needed

Job Type: Full-time
Pay: From $22.00 per hour
Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday
No weekends

Experience:

Customer service: 1 year (Required)
English: 1 year (Required)
Dental receptionist: 1 year (Required)
Phone etiquette: 1 year (Required)
Open Dental: 1 year (Required)

Ability to Relocate:

Boca Raton, FL 33496: Relocate before starting work (Required)

Work Location: In person

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