Dental Receptionist @ Dental Specialty Center of Naples - Dental Care Alliance - Naples, FL

Permanent Dental Receptionist / Front Desk Job

Naples, FL

Job Description

Overview:

We are seeking a skilled and organized Dental Receptionist to join our team! As a Dental Receptionist, you will be responsible for providing exceptional customer service and administrative support to ensure the smooth operation of our dental office. Candidates must have prior dental office experience to be considered. The hours are: Mon-Friday 8am to 5pm.



Responsibilities:

The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.


Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
Respond to patient questions and or concerns according to DCA Policies
Answering Telephones
Scheduling Appointments
Maintaining Appointment Book
Confirming Appointments
Follow up on no shows/cancellation of Appointments
Register Patients on sign in sheet
Post charges and payments to patient accounts
Checking voice-mail on a daily basis
Maintain a clean and friendly waiting area for patients
Qualifications:

Experience working in a dental health-care office
Knowledge of insurance plans (HMO/PPO)
Experience answering telephone
Must have exceptional customer service skills


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