Full Time Dental Front Desk Coordinator - Heritage Dental - Ladson, SC

Permanent Dental Receptionist / Front Desk Job

Ladson, SC

Job Description

At Heritage Dental, we pride ourselves on providing exceptional dental care in a comfortable and welcoming environment. We are seeking an Experienced Dental Front Desk Coordinator to join our team and help us continue to deliver excellent patient service while ensuring the smooth and efficient operation of our practice.
Position Overview:
As a Dental Front Desk Coordinator, you will play a vital role in providing the first point of contact for our patients. You will be responsible for managing a variety of administrative tasks, including scheduling appointments, handling patient inquiries, verifying insurance, and maintaining accurate patient records. We are looking for someone with excellent communication skills, a strong customer service mindset, and a passion for helping people.
Key Responsibilities:

Patient Interaction: Greet and assist patients in a friendly and professional manner, both in-person and over the phone.
Appointment Scheduling: Coordinate patient appointments and follow-up visits, ensuring an organized and efficient schedule.
Insurance Verification & Billing: Verify patient insurance information, assist with claims, and provide billing support as needed.
Records Management: Accurately maintain patient records, update personal information, and ensure compliance with privacy and HIPAA regulations.
Front Desk Operations: Handle patient check-in and check-out processes, manage office supplies, and maintain a clean and organized front desk area.
Team Collaboration: Work closely with dental assistants, hygienists, and the dentist to ensure seamless patient care.
Problem-Solving: Address any patient concerns or complaints promptly and professionally, escalating issues when necessary.

Qualifications:

Experience: Minimum of 2-3 years of experience working in a dental office as a front desk coordinator or receptionist.
Customer Service: Strong interpersonal and communication skills with a focus on providing excellent patient care.
Dental Software Proficiency: Experience with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental, etc.) is highly preferred.
Insurance Knowledge: Familiarity with dental insurance plans and the ability to verify coverage and submit claims.
Organizational Skills: Detail-oriented with the ability to manage multiple tasks in a fast-paced environment.
Team Player: Ability to work well with others and maintain a positive, patient-centered attitude.
Professionalism: Must maintain a professional appearance and demeanor at all times.

Why Join Us?

Competitive salary and benefits package.
Opportunities for professional growth and development.
Friendly, supportive, and dynamic team environment.
Modern, well-equipped practice with the latest dental technology.
Paid time off and holiday benefits.

How to Apply:
If you are a motivated, experienced dental front desk coordinator looking to join a reputable and caring team, we'd love to hear from you! Please send your resume to desiree@heritagedentalladson.com
Job Type: Full-time
Benefits:

401(k)
401(k) matching
Paid time off
Uniform allowance

Schedule:

Day shift
Monday to Friday
No weekends

Experience:

Customer service: 1 year (Preferred)
Dental office: 1 year (Required)

Work Location: In person

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