Dental Patient Coordinator - Commonwealth Dentistry - Winchester, VA

Permanent Dental Receptionist / Front Desk Job

Winchester, VA

Job Description

Commonwealth Dentistry is looking for a full-time Patient Coordinator for our Chesapeake Office!

POSITION SUMMARY
The primary role of the Patient Coordinator is to help the dental office stay on schedule, schedules new appointments, enters patient data for billing purposes, communicates with patients in an efficient and empathetic manner, and generally keeps the office stocked with necessary supplies.

KEY COMPETENCIES

Welcoming/greeting patients with a welcoming, professional, and polished demeanor
Checking-in patients to ensure they have all the necessary information in the patient management software
Collecting co-payments
Checking-out patients
Closing out and ensuring that registers are balanced daily
Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)
Scheduling patients
Calling to confirm appointments
Escalating issues to Office Manager
Other duties and responsibilities as assigned


To successfully perform the job responsibilities for the position of Patient Coordinator, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive.
Requirements

Must be present by 7:45 am as clinic opens at 8:00am. Must be reliable.
Flexibility to be accessible before and after hours based on business need
Passing of satisfactory credit check
HS Diploma or higher
Ability to work in fast paced work environment and under pressure
Ability to balance registers
Strong communication skills
Must exhibit ethical conduct & confidentiality
High attention to detail and accuracy
Strong computer skills, Eaglesoft and/or Denticon knowledge is a plus
Outstanding organization skills
Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities.
Dental front desk experience is preferred, but not required

Language and Reasoning Abilities

Has excellent telephone techniques and can communicate clearly with patients and team members in person and on phone conversations

Benefits


Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

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