Dental Scheduling Coordinator-Patient Experience Expert; Tea, SD - Neighborhood Dental - Pierre, SD

Permanent Dental Receptionist / Front Desk Job

Pierre, SD

Job Description

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Scheduling Coordinator/Patient Experience Expert
Neighborhood Dental inTea, SD is looking for you! As we grow, we are seeking an outgoing, friendly, motivated and customer-oriented professional with a great attitude in the Dental field. The right candidate must have exceptional customer service skills and a passion for helping patients. The person we are looking for needs to be a team player who is self-motivated, hardworking, willing to learn, and can multitask! Primary Responsibilities:

Outstanding mind for multitasking and Scheduling multiple columns in a busy Dental clinic!
Providing excellent customer service to all patients
Bringing a positive and professional atmosphere for patients and team members
Actively monitoring schedule to ensure providers meet daily goals
Ensuring team is adhering to established protocols for patient follow-up
Answering incoming calls to meet patient need
Making outgoing calls, sending emails, and text messages regarding appointments
Scheduling appointments for checkups and dental treatment
Checking/responding to office voicemails, emails, and text messages
Checking and responding to appointment requests via online scheduling platform and Social Media
Updating and maintaining various reports for accurate data entry
Practicing HIPAA and maintaining compliance
Encouraging and training new team members, empowering them to succeed
Working with other professionals in your department to continually improve and develop the role
Attending regularly scheduled department meetings
Confirming appointments
Verifying pre-medications
Checking patients in and out
Collecting payment at the time of service and patient payment entering
Updating patient records when checking in patients by ensuring phone, address, and insurance are current
Scanning patients’ Identification, insurance card(s), and paperwork
Assisting patients in scheduling with specialists, if needed
Creating and submitting accurate dental claims
Monitoring and maintaining patient common areas, ensuring they are clean and presentable
Verifying patients’ dental insurance benefits and updating plan information

Ideal candidates will have the following experience: 1 year minimum Dental front office experience Multi-line phone proficiency Knowledge of Dental terminology Dentrix software knowledge experience!
Applicant Qualification Considerations:

How many years of customer service in a health related field experience do you have?
How many years of dental experience do you have?
What is the highest level of education you have completed?
Are you willing to undergo a background check, in accordance with local law/regulations?

Job Type: Full-time
Pay Rate: $19.00 - $22.00/hourly
Benefits:

401(k) with employer match
FREE Dental coverage
UMR Health Insurance
PTO-Paid Time Off
Paid Holidays OFF
Vision insurance options
Uniform reimbursement
Aflac Options

Schedule:

Monday to Friday at Neighborhood Dental in Tea, SD

Experience:

Customer service: 1 year (Required)
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