Dental Receptionist / Front Desk with treatment coordinator experience

Permanent Dental Receptionist / Front Desk Job

Burbank, CA

Job Description

Job Title: Front Office & Treatment Coordinator

Location: Burbank, CA

Job Type: Full-Time-- Monday- Thursday 8AM-5PM (Some Fridays as needed)

Salary: $25-30 per hour, based on experience

Job Summary:

MT Dental Care is looking for a friendly and organized individual to take on the dual role of Front Office & Treatment Coordinator. This position is ideal for someone who enjoys interacting with patients, is detail-oriented, and has a strong understanding of dental procedures and office management. You will be the first point of contact for our patients, ensuring a positive experience from the moment they walk in, while also coordinating treatment plans and financial arrangements.

Key Responsibilities:

• Front Office Duties:

  • Greet and welcome patients, ensuring a warm and professional atmosphere.
  • Manage the reception area, including answering phone calls, scheduling appointments, and handling patient inquiries.
  • Verify and update patient information, insurance details, and documentation in Open Dental as well as Vyne.
  • Maintain a clean and organized front office, ensuring all necessary materials and forms are available.

• Treatment Coordination:

  • Serve as the primary contact for patients regarding treatment plans, explaining procedures, benefits, and associated costs.
  • Prepare and present detailed treatment plans.
  • Discuss financial arrangements, including insurance coverage, payment options, and financing plans.
  • Follow up with patients to answer any additional questions and encourage treatment acceptance.

• Patient Communication & Support:

  • Assist patients with scheduling and coordinating multiple appointments.
  • Provide information on post-treatment care and follow-up procedures.
  • Handle patient concerns or complaints with empathy and professionalism, ensuring a positive resolution.

• Administrative Tasks:

  • Ensure accurate and up-to-date patient records, including treatment plans, financial agreements, and consent forms.
  • Process payments, manage billing, and assist with insurance claims.
  • Coordinate with clinical staff to ensure smooth patient flow and effective scheduling.

Qualifications:

• Previous experience in a dental office front desk and/or treatment coordinator role.
• Proficiency in Open Dental software is required.
• Strong communication skills and the ability to explain complex information in a patient-friendly manner.
• Excellent organizational skills and attention to detail.
• Ability to multitask and handle a busy environment with ease.
• Knowledge of dental procedures, terminology, and insurance processes.

Why Join Us?

• Be part of a patient-focused, friendly, and supportive team.
• Competitive salary and benefits package.
• Opportunities for growth and continuing education.
• A positive and professional work environment.