Dental Receptionist / Front Desk needed in our dental office

Permanent Dental Receptionist / Front Desk Job

Walnut Creek, CA

Job Description

Our outstanding dental practice is seeking an exceptional Dental Receptionist / Front Desk for an opportunity to join our dedicated team. This position is 36 hours/week, Monday 9am – 1pm, Tuesday through Friday, 9am – 6pm.

Who We Are

We are a family-owned and operated dentistry serving Walnut Creek and the surrounding area. We offer a comprehensive range of high quality dental treatment options to help our patients improve the long-term health and cosmetic appearance of their teeth and gums.

Who We're Looking For

The Dental Front Office Receptionist will be a key member of the team, supporting the practice by greeting and checking patients in and out, coordinating the schedule, managing patient files, and assisting with insurance verification, billing, and collections. The Dental Front Office Receptionist will be highly reliable, detail-oriented, well-organized with excellent customer service, communication, and advanced computer/software skills.

Responsibilities

• Greet and interact with patients in a friendly and courteous manner
• Manage patient registration by verifying and updating patient information, helping patients fill out required forms and documents, and entering all relevant patient information into the practice management software
• Maintain and manage patient records in compliance with privacy and security regulations and inform patients of dental office procedures and policies
• Manage patient payments by collecting and entering payments at the time of treatment, informing patients of financing options (e.g. CareCredit and Sunbit), and collecting and explaining any outstanding balances
• Coordinate the office calendar by scheduling, rescheduling, cancelling, and confirming appointments, and filling in cancellations and no-shows
• Responsible for monitoring production in line with meeting daily, weekly, and monthly goals
• Manage office communication by answering incoming calls and emails, managing voicemail, responding and complying with requests for information, and sorting and distributing incoming and outgoing mail
• Collaborate with the doctor to manage patient photos
• Manage front desk area by monitoring office supplies for reorder and maintaining a professional reception area
• Attend all staff meetings
• Perform related duties as assigned