Patient Coordinator - Scottsdale Private Practice

Permanent Dental Receptionist / Front Desk Job

Scottsdale, AZ

Job Description

If you like variety and a fast pace where you can make an impact, look no further! Alpers Family and Cosmetic Dentistry is looking for a full-time front office team member to join our team.

In this position, you will be interacting with patients and team members all day long. Our patient coordinators are an important part of providing a best-in-class patient experience.

In our office, we care about training, mentoring and advancing the skills of our team members so that they can build and develop skills for a career. The role of patient coordinator can provide you with:

• Knowledge of building a patient-centric team culture
• Front office technical skills, as well as problem solving and communication skills
• Knowledge of dental office fundamentals, including: Greeting patients warmly; checking patients in and out of their appointments; answering telephones; scheduling patient appointments; collecting fees due; interacting with patients in person or via email, phone and text; triaging patient inquiries and concerns; performing administrative tasks, as needed
• Skills in planning daily workload and activities to support office priorities

As a patient coordinator, no two days are ever the same, but a typical day will most likely include the following responsibilities:

• Demonstrate a service culture that prioritizes the patient experience. Model, train and coach expectations to deliver the service standard.
• Lead and partner with a team of passionate and knowledgeable team members who strive to exceed patient expectations by focusing on decreasing wait time, friendly patient interactions and exceptional procedure outcomes
• Lead and follow up  on the completion of daily tasks and trainings to drive proficiencies for patient experience
• Quickly respond to any disruptions in the day that may affect patient experience by problem solving, collaborating with the team and taking initiative to mitigate further disruptions
• Demonstrate a commitment to diversity, equity and inclusion through continuous development, modeling inclusive behaviors and proactively managing bias

You might be a great match if:

• Working in a fun and energetic environment makes you excited. We work efficiently as a team to deliver for our patients!
• You enjoy interacting with people all day and making things easier for others. Interacting with patients and team members, proactively managing what’s needed for the patient and making the patient comfortable is the core of what we do.

The good news is that we are very invested in training, mentoring and developing your skills as a patient coordinator. But, there are a few skills you should have from the get-go:

• High school diploma, or equivalent
• Must be 18 years of age or older
• Ability to quickly learn new technology and software, and to follow our telephone guidelines
• Ability to multi-task, as you would be answering phones, scheduling, confirming, emailing, scanning, checking in lab cases, interacting with patients, and all things under the umbrella of front office duties
• Work independently and as part of a team
• Maintain a professional appearance and demeanor
• Positive and helpful attitude
• Effective communication skills
• Above average computer, grammar and written communication skills
• Strong organizational skills, with high attention to detail
• Treat patients and co-workers with respect

Benefits:

• PTO
• 401K with match
• Paid holidays
• Bonus eligible
• Continued education
• Family discount
• Team social events
• Free coffee
• Flexible work schedule (4-day workweek)
• Mentorship & coaching program
• Peer recognition system

About Us:

Our private practice is located just north of Old Town Scottsdale. Dr. Alpers is committed to creating a positive, supportive atmosphere; we have a highly motivated team that goes all-in to help each other succeed. Our team values patient needs above production, and we strive to make patients feel at home in our office.

We are looking for a long-term individual to join our family. Interested and qualified candidates please email resume to dralpers@alpersdentistry.com or call us at 480-998-3355. Pay based on qualifications and experience.