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In this article, we are going to talk about the role a job description has for both dental receptionists and dental offices looking to hire dental receptionists. 

We will also provide four examples and templates of job descriptions for dental receptionists. 

Let's get started . . . 

Dental Front Desk Job Description

Suppose you're an employer looking for someone to work in your dental front office. In that case, you'll want to write a great description to help new employees understand their responsibilities and attract highly qualified candidates to your open position. 

You'll want to include the primary requirements, duties, responsibilities, and skills needed for your dental front office job. 

If you are a dental receptionist, you may be looking at dental receptionist job descriptions to decide if a position is right for you and worth applying for. 

Here are some aspects to consider. . . 

What are the Skills of a Dental Receptionist?

An effective dental receptionist ensures that a dental office runs smoothly while also offering patients and associates a professional and friendly point of communication. To be successful in their jobs, they need a wide range of abilities. The following are the most significant abilities for these professionals:

Interpersonal skills

Dental receptionists with strong interpersonal skills can effectively communicate and relate to others and help these individuals create relationships within their job and career.

Detail orientation 

Dental receptionists are in charge of maintaining patient records, scheduling dentists, and handling various administrative data. These specialists must be extremely detail-oriented. When working on a project or assignment, dental receptionists can use this talent to pay close attention to all details and finish duties without making mistakes.

Customer service skills

The primary responsibility of a dental receptionist is to assist and support patients. They are usually the first person a patient sees when they walk into the dentist's office and the last person they see as they pay and depart. Strong customer service abilities guarantee that the dental receptionist is aware of patients' demands, effectively manages patient issues and needs and positively impacts patients.

Professionalism

Dental receptionists must maintain a high level of professionalism during their shift. The capacity to operate professionally and acceptably is referred to as professionalism.

Computer skills

To execute the activities associated with this position, most dental receptionists require basic computer skills. Hardware abilities, or the ability to physically operate a computer, are the most common computer skills these specialists require. Basic software abilities, such as operating any essential applications, spreadsheets, and email, are also required. Some dental receptionists are also expected to be proficient in accounting software.

Organizational skills

Dental receptionists handle the majority of the organization in a dental office. These workers require great organizational skills to successfully manage all of the information that comes into and out of the office, from filing patient information to sorting and distributing mail.

What are the Duties of a Dental Receptionist?

Duties of a dental front office receptionist include:

• Answering phones and greeting patients when they come
• Making and canceling appointments with patients
• Dental treatment planning and charting
• Filling up insurance papers and keeping track of dental billing information
• The process of converting dental services into billable codes
• Keeping track of office supplies and inventory
• Getting in touch with dental supply companies
• Test results, including x-rays, are handled
• Office duties include document filing, scanning, and creation

Dental Front Office Job Description Template and Example #1 

We're searching for a friendly dental receptionist to ensure that dental patients' appointments are properly scheduled, rescheduled, or canceled based on their needs. The dental receptionist's duties include:

• Entering patient information into our computer system.
• Answering patients' inquiries.
• Coordinating referrals to other dental professionals.

You should be able to generate billing statements as well.

You must be able to manage and maintain patient waiting spaces and front-desk areas to be successful as a dental receptionist. Finally, a top-performing dental receptionist will do all jobs so that the dental practice runs smoothly.

Please send resume and cover letter to [insert email address] 

Dental Front Office Job Description Template and Example #2 

Job Description: Dental Receptionist/Administrative Assistant

PRIMARY RESPONSIBILITIES

Responsible for managing the dental office's day-to-day operations, which include maintaining patient records, scheduling patients, accounts receivable, maintaining the appearance and order of the dental office, presenting financial treatment plan alternatives, and using Dentrix. 

SPECIFIC DUTIES

Reception Management

• Management of the Reception Area.
• Manage the dentistry office's day-to-day activities.
• Open and close dental office according to office protocol.
• Audit the office for neatness and professionalism, and make any necessary improvements.
• Check for accuracy in the daily schedule and publish it in all treatment rooms.
• With professionalism, answer and reply to phone calls.
• Maintain petty cash.
• Make sure the HIPAA Notice of Privacy Practices is visible.

Patient Management

• Maintain a professional welcome area; keep patient education materials organized, and so on.
• Welcome patients and visitors to the practice with a kind greeting.
• Check-in patients according to office protocol, verifying and updating patient information.
• Maintain a mechanism for recall and inactive patients.
• Manage patient relations and resolve patient problems.
• Assist patients in understanding office policies.
• Confirm appointments for the next day based on protocol and patient preferences.
• Patients should be scheduled in advance to make the most of doctor and staff time.
• Check the patient quick-fill list to see if there are any cancellations or no-show appointments.
• Patients should be charged at the time of treatment.
• Make any necessary follow-up appointments.
• After the patient's appointment, prepare financial treatment plans and give plan options to them.
• As needed, assist in the treatment room.

PERSONNEL REQUIREMENTS

Education/Experience

• High school diploma
• Two years of office experience desired
• Legible handwriting for notations in charts 

Interpersonal

• Maintaining effective rapport with patients, dentists, other staff members, and the community requires good interpersonal skills.
• Effective verbal communication abilities with patients and employees
• Team player
• Ability to be flexible when needed 
• Experience with resolving conflicts
• Experience with customer service or patient relations

Dental Front Office Job Description Template and Example #3 

We are seeking a Dental Receptionist to join our team! The Dental Receptionist is responsible for executing front-office operations such as answering phones, arranging appointments, registering patients, entering data into computers, collecting payments, and maintaining patient records systems in a manner that promotes quality patient service.

Duties and Responsibilities of a Dental Receptionist:

• As needed, greet clinic patients and visitors, including checking in all patients by entering their information into the computer system. Ensure that all information, such as income, address, and insurance, is correct.
• Each day, follow the same processes for opening and closing the clinic.
• Collect patient fees and issue receipts to patients.
• As needed, access and update patient information in the computer systems for Electronic Practice Management (EPM) and Electronic Dental Record (EDR).
• Schedule patient appointments by HealthPoint procedures, ensuring effective provider time and appropriate patient care. 
• Maintain excellent communication with back-office employees and providers as needed to "fit in" additional patient visits on providers' calendars properly.
• Cash balances daily bank deposits are prepared and made, and the office is closed at the end of the day.
• Incoming fax messages are received and distributed.
• Prepare outgoing mail.
• Maintain the reception area as well as the waiting room.
• Participate in agency committees and task force activities and attend staff meetings and in-service meetings.

Dental Receptionist Requirements & Skills 

• High School Diploma or equivalent
• Demonstrated ability to organize work under pressure
• Demonstrated ability to function with multiple priorities and interruption
• Outstanding oral communication abilities
• Excellent communication skills in writing
• Experience working in a dental clinic

Dental Front Office Job Description Template and Example #4

Dental Receptionist

[Intro paragraph] A few phrases at the beginning of your receptionist job description presenting your company to potential candidates can get your job posting off to a good start. Take advantage of this opportunity to set your organization apart from the competition and promote yourself to job seekers by highlighting your unique company culture and working environment.

Responsibilities of a Receptionist:

• Visitors are served by greeting, welcoming, and directing them to the right location.
• Notify company personnel of the arrival of a visitor.
• Maintain the telecommunications and security systems.
• Answers or refers questions to visitors to provide information.
• Maintains staff and department directories to guide visitors.
• Follows procedures, keeps a logbook and issues visitor badges to maintain security.
• Follows manufacturer's directions for house phone and console operation when operating a telecommunication system.
• Follows procedures, standards, and regulations to keep the reception area safe and clean.
• Supports work team continuity by documenting and communicating actions, irregularities, and ongoing requirements.
• As needed, contribute to the team effort by completing related findings.

[Work Hours & Benefits] You should also include your organization's working hours and benefits. Try to persuade potential applicants to work overtime or during peak seasons, as well as the benefits that distinguish your company, such as paid vacation time, commute credits, or child care reimbursements.

Receptionist Qualifications / Skills:

• Telephone Proficiency
• Verbal Communication
• Listening
• Professionalism
• Customer-centricity
• Organization
• Informing Others
• Handles Pressure
• Supply Management

Education, Experience, and Licensing Requirements:

• University/college degree is an asset
• Familiarity with phone systems
• Previous experience with Microsoft Office software preferred 
• Experience with Dentrix preferred 

[Call to Action] You've piqued the interest of job seekers with a compelling front desk job description; now what? Right here, you need a strong call to action that tells potential receptionists how to apply. Inform them of submitting their application and who to contact at your dental office. 

More Information 

Looking for more information? Check out these other articles: 

Job seekers: 28 Arizona Staffing Agencies 

Dental offices looking to hire: Benefits Of Choosing A Dental Staffing Agency For Your Business. 

 

 

 

 

 

 

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